TERMS & CONDITIONS

By booking or participating in any service provided by WallasCorp, customers agree to the following Terms & Conditions.

1. WallasCorp Services Provided

 

 

  • Speed boat trips
  • CataSpeed cruises
  • Catamaran charters
  • Yacht charters
  • Big game fishing

 

 

 

  • Seaplane experiences
  • Island excursions
  • Snorkeling and BBQ tours
  • Private and shared charters

 

All services are subject to weather, availability, and operational safety.

2. Booking Policy

Bookings may only be made through official WallasCorp communication channels including:

  • Official Website: WallasCorp
  • Official WhatsApp number
  • Official company phone number
  • Official company email addresses
  • Official WallasCorp social media accounts
  • Authorized WallasCorp representatives or approved tourism partners

Important Customer Protection Notice

 

WallasCorp does not authorize random individuals, street sellers, beach sellers, unofficial agents, or third parties to collect payments or confirm bookings on behalf of the company unless officially approved.

Customers are strongly advised to verify that they are communicating directly with Gerard Wallas before making any payment or reservation.

For customer safety and fraud prevention:

  • Always request official booking confirmation
  • Verify official contact details through the WallasCorp website
  • Avoid making payments to unknown individuals claiming to represent the company
  • Contact WallasCorp directly if uncertain about any booking representative

WallasCorp shall not be held responsible for:

  • Fraudulent bookings made through unauthorized persons
  • Payments made to unofficial third parties
  • Misrepresentation by individuals falsely claiming affiliation with WallasCorp

A booking is considered officially confirmed only after:

  • Customer details are received
  • Deposit payment is confirmed where applicable
  • Official confirmation is issued directly by WallasCorp or Gerard Wallas

3. Deposit Policy

Deposits may be required to secure reservations.

 

Deposit Terms

  • Dates are not guaranteed until deposit payment is received.
  • Remaining balances must be paid before departure unless otherwise agreed.
  • Deposits help reserve boats, crew, fuel allocation, and scheduling.

 

Non-Refundable Operational Reservation Clause

Once operational preparation, scheduling, fuel allocation, or staffing has been reserved for a customer, deposits may become partially or fully non-refundable.

 

 

Failure to Pay Deposit

If a customer refuses or fails to provide the requested deposit:

  • The reservation may remain tentative only
  • WallasCorp may release the date to another customer without notice

4. Cancellation Policy

Customer Cancellations

Deposits may be partially or fully non-refundable depending on:

  • Notice period provided
  • Operational preparation already completed
  • Reserved scheduling commitments
  • Fuel allocation
  • Staffing and organizational costs

Refund eligibility is determined by WallasCorp based on the specific service booked and cancellation timing.

Late Cancellation / No Show

Customers who fail to appear at the agreed meeting point, arrive excessively late, or cancel at the last minute may lose all or part of their payment.

Company Cancellation

WallasCorp reserves the right to cancel, delay, reschedule, or modify services due to:

  • Weather conditions
  • Rough sea conditions
  • Technical or mechanical issues
  • Government restrictions
  • Port authority instructions
  • Safety concerns
  • Aviation restrictions
  • Force majeure events

Customer safety always remains the highest priority.

Full Refund Guarantee for Company Cancellation

If WallasCorp cancels an excursion or charter directly due to operational, safety, weather, or technical reasons and no alternative solution is accepted by the customer, the customer shall receive a full refund of payments made to WallasCorp for the cancelled service.

Where possible, customers may also be offered:

  • Alternative dates
  • Alternative excursions
  • Credit vouchers
  • Upgraded experiences subject to availability

Force Majeure

WallasCorp shall not be held liable for delays, interruptions, or cancellations caused by events beyond reasonable control including but not limited to:

  • Cyclones
  • Natural disasters
  • Extreme weather conditions
  • Port restrictions
  • Aviation restrictions
  • Mechanical breakdowns
  • Government orders
  • Emergencies
  • Pandemics
  • Maritime authority restrictions

In such situations, WallasCorp will make reasonable efforts to provide fair solutions, rescheduling options, or alternative arrangements whenever possible.

5. Weather Policy

Customer safety remains the highest priority.

Trips may be delayed, modified, or cancelled due to:

  • Strong wind
  • Rough seas
  • Cyclones
  • Unsafe marine conditions
  • Heavy rain

Weather decisions are made by the captain or management according to maritime safety regulations and operational judgment.

Light or temporary rain alone may not automatically result in cancellation if safety conditions remain acceptable.

6. Arrival & Departure

Customers must arrive at the agreed meeting point on time to ensure smooth operational scheduling and safety procedures.

Shared Excursions & Shared Tours

For shared excursions or group departures, customers are required to arrive at least 15 minutes before departure time.

Because other guests are participating in shared trips:

  • Boats cannot be significantly delayed for late arrivals
  • Late arrival may result in reduced excursion time
  • Departure may proceed without absent guests
  • No refunds may be provided for missed departures due to customer lateness

 

 

 

Private Charters

For private charters, WallasCorp offers greater scheduling flexibility whenever operationally possible.

Reasonable delays may sometimes be accommodated for private bookings depending on:

  • Operational schedules
  • Sea conditions
  • Crew availability
  • Other reservations on the same day
  • However, customers are still encouraged to arrive on time to maximize their excursion experience.

 

Late Arrival

Late arrival may:

  • Reduce excursion duration
  • Modify itinerary timing
  • Affect operational scheduling
  • Result in cancellation without refund in certain situations
  • Departure and return times may vary slightly depending on:
  • Weather conditions
  • Sea conditions
  • Maritime traffic
  • Operational and safety requirements

7. Customer Responsibilities

Customers agree to:

  • Follow crew instructions
  • Behave respectfully
  • Avoid dangerous behavior
  • Supervise children
  • Inform staff of relevant medical conditions

WallasCorp reserves the right to refuse service to anyone acting dangerously or under the influence of excessive alcohol or drugs.

8. Safety

Participation in marine activities involves inherent risks.

Life jackets and safety equipment are provided where required.

 

Captain’s Authority

The captain and management retain full authority regarding:

  • Passenger safety
  • Route changes
  • Alcohol restrictions
  • Weather decisions
  • Trip cancellation
  • Crew instructions must be followed immediately.

9. Liability Limitation

WallasCorp shall not be responsible for:

  • Lost personal belongings
  • Injuries caused by unsafe customer behavior
  • Delays caused by weather or operational factors
  • Force majeure events

Personal Belongings

 

Customers are solely responsible for:

  • Phones
  • Cameras
  • Jewelry
  • Cash
  • Bags
  • Travel documents

Travel insurance is strongly recommended.

10. Pricing

Prices may vary depending on:

  • Boat type
  • Fuel costs
  • Season
  • Group size
  • Service customization

Prices remain subject to change until booking confirmation is issued.

Currency & Exchange Rates

Prices may be displayed in MUR, EUR, USD, or other currencies for customer convenience.

Exchange rates may vary depending on banking institutions or market conditions.

11. Licensing & Insurance

All excursions, charters, and activities are conducted with the appropriate operational authorizations, permits, and insurance coverage required for the services provided.

Safety remains a priority, and all activities are operated by qualified personnel, captains, crew members, guides, or certified operators.

12. Acceptance of Terms

By making a booking, payment, inquiry, or participating in any WallasCorp activity, customers confirm that they have read, understood, and accepted these Terms & Conditions.

COPYRIGHT POLICY - Unauthorized Use Prohibited

All content displayed on the WallasCorp website and official platforms is the exclusive intellectual property of WallasCorp & Gerard Wallas.